Return & Exchange Policy

Cancellation Policy

1. Orders can only be cancelled before they are shipped.

2. Once the order has been shipped, cancellation requests will not be accepted.

Exchange Policy

Eligible cases for exchange:

• Product received in damaged condition

• Wrong product delivered

• Manufacturing defect

• Size exchange (subject to availability)

Exchange Conditions:

1. Exchange requests must be raised within 3 days of delivery.

2. Products must be unused, unwashed, in original condition, and with all original tags and packaging intact.

3. Products showing signs of use, stains, perfume, washing, or damage after delivery will not be accepted.

4. Customers must provide order ID, product images, and an unboxing video for damaged/wrong product claims.

5. Exchange approval is subject to quality inspection by QUROS.

6. Exchanges are subject to stock availability.

7. Customised or personalised products are not eligible for exchange.

8. Sale or promotional products may not be eligible for exchange.

9. Customers may need to self-ship products if reverse pickup is unavailable.

10. QUROS reserves the right to reject exchange requests not meeting the above conditions.

No Return Policy

1. QUROS does not offer returns for:

• Change of mind

• Personal preference

• Minor color variation due to display settings

• Incorrect size selected by customer

2. Refunds are not provided once the order has been delivered except for approved damaged/defective claims where replacement is unavailable.

Damaged or Incorrect Product Claims

1. Claims must be raised within 24 hours of delivery.

2. A proper unboxing video is mandatory for damaged/wrong product claims.

3. QUROS reserves the right to verify all claims before approval.

Legal & Jurisdiction

• All disputes shall be subject to Delhi Jurisdiction onl